OTHER PATIENT SPECIFIC SERVICES

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Medical Records Entry (Charting):
One of the challenging tasks for doctors as well as their clinical staff is to mandate the use of EHRs, digitization of data, insurance audits, federal incentives, data interoperability, patient engagement, etc. has made patient records so important that you have to keep them up-to-date. We provide full clinical content support making sure it helps you to meet all the mandatory requirements, clear the insurance audits, and federal incentive programs.

Patient Reactivation:
There is almost no possibility of bringing the patient back who has stopped showing up in your practice. Also, we know the fact that it is important to retain existing patients than acquire new ones. Grandeur Healthcare offers you with engagement tools that keep current patients satisfied. Such marketing tools not only attract new patients but also help you to reactivate who are not showing up. Some of them are:

Medical/EMR transcription:

One of the biggest roadblocks to successful adoption of electronic health record (EHR) systems concerns physician documentation, specifically the use of point-and-click, structured templates. Physicians struggle with capturing the complexity of their patients’ stories within checkbox templates. Many prefer traditional narrative dictation and transcription. For physicians, every minute counts, and template-based documentation have the unintended consequence of lowering physician productivity, a new trend has risen where doctor offices and organizations are approaching the challenge with a blend, integrating medical transcription as a component of the EHR. We at Grandeur Healthcare offers both Paper based medical transcription services as well as EHR-template based transcription services. Our professionals can transcribe and update the data that well balance physician satisfaction, achieve meaningful use of EHRs, and most importantly, ensure accurate clinical documentation for quality patient care.

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EHR Consulting:
We provide seamless end-to-end EHR and PMS software consultations. We can suggest easy, user friendly, and the right size of EHR/PMS software best suits to your specialty and practice as often such EHR implementations cost much and have complex medical IT systems. We will ensure that you meet your financial investments from it, and the future, quality of patient care, and CMS incentives programs. Even, we can also interface with the EMR and PMS software of your choice.

Clinical Staffing:
We also specialize in providing the highest standard of quality medical staffing solutions, bringing on the board with years of expertise. Using our thorough and professional staffing strategies, we ensure that candidates own the appropriate skills, positive attitude, education, and work ethics necessary for a successful healthcare career.

Patient statement:
We can keep track and send patient statements regularly to your patients. We will make sure that your patients are aware of their outstanding and they payments are regular for your services.

E-mailing:
We can provide you e-mail service also, both as a means of regular patient and follow-up tracking and marketing campaign as expanded services.

Ordering supplies:
We can help you maintaining the supplies by tracking and managing inventory.

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Chart Scanning and Document Management:
We also provide excellent document management services. A better document management can lower your costs, speeds access to the information your organization needs to be productive, and minimizes your compliance using our scanning and document management solutions.

Online Payment Collection:
With our hassle-free online payment collection option, you do not have to worry about payment collection as these transactions are fast and secure.

Patient Surveys:
You must know your patients well to engage them in their own health, for better patient retention and relationship. Our customizable, automated or on-demand Patient Surveys are the best tools available to know your patients and their feedback improve your practice and strengthen your connection with the patients.

Sending Medical Records:
We can take requests from your patients on your behalf to send medical records. We know that data privacy and confidentiality are your main concerns while dealing with such request. We respect HIPAA rules and regulation. We can print and fax the medical records and transfer it to the patients maintaining their data security.

Data Mapping and Validation:
We also do data mapping and validation. It is an essential component of health IT interoperability. It offers improved care and efficiency. It basically involves “matching” between a source and a target that contain the same data elements but call them by different names. This matching enables software and systems to meaningfully exchange patient information, reimbursement claims, outcomes reporting, and other data.

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  • Recalling
  • E-mails
  • Social Media
  • Custom Messaging
  • E-Newsletters

Responding to patient price quotes:
It is a fact that only a few patients understand their own plans and many are turning to providers for information. Providers are finding themselves in a trouble for responding to patients’ questions about their out-of-pocket costs and price estimates, deductibles and copays to begin with. We understand these basics and offer a solution where we will respond to the patient with price quotes and let them know their out-of-pocket cost and other information. We also provide training and scripting to the staff and providers who face it difficult conversations with patients.

HOME SLEEP STUDY: Our services include

  • Coordinate delivery of Home Sleep Study devices including preparation of all forms.
  • Upload interpreted reports into TMNDX patient record.
  • Obtain physician review of reports and recommendations.

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CODING REVIEW AND CLAIMS SUBMISSION: Our services include

  •  Review and/or assign appropriate CPT/ICD codes for each patient encounter from medical documentation.
  •  Validate Super-Bills for completeness and accuracy.
  •  Submit claims (CMS-1500) after each appointment, as appropriate.
  •  Enter charges, as appropriate into TMNDX.
  •  Validate clearinghouse reports for successful submission.
  •  Rebill as required.

STATEMENT PROCESSING: We prepare and print, or send electronically, patient statements for mailing.
CLAIM STATUSING AND FOLLOW-UP: We, at Grandeur, provide the following services

  •  Follow-up of claims starting two weeks after submission.
  •  Handle AR Analysis and Appeals.
  •  Handle Denial and Resubmission as appropriate.
  •  Negotiate for maximum reimbursements.
  •  Follow up with patients.
  •  Provide toll free numbers for inbound patient calls.

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POST PAYMENTS: Our services include

  •  Post insurance and patient payments in TMNDX.
  •  Adjudicate claims.
  •  Generate secondary claims or statements.